SYDNERGY AUSTRALIA Privacy Policy

General overview

This Privacy Policy applies to personal information collected by Sydnergy Australia Pty Ltd (“Sydnergy”). The purpose of this Policy is to enhance the transparency of Sydnergy’s operations and to give you a better and more complete understanding of the sort of personal information that Sydnergy holds and the way that it handles that information.

This policy describes how:

•    Sydnergy collects, uses, discloses, holds and stores personal information; and

•    you can contact Sydnergy if you wish to access or make corrections to the personal information it holds about you, or if you wish to raise an issue with how Sydnergy has handled your personal information.

Collection

Typically the types of personal information that Sydnergy collects include names, addresses, job titles, email addresses, and telephone numbers.

Sydnergy collects certain personal information directly from you or from your authorised representative. Sydnergy may also collect personal information from clients, employees, suppliers, partners and contractors.

Sometimes Sydnergy collects personal information from a third party or a publicly available source, but only if you have consented to such collection or would reasonably expect Sydnergy to collect your personal information in this way, or if it is necessary for a specific purpose such as the investigation of a privacy complaint.

In limited circumstances Sydnergy may receive personal information about individuals from third parties who contact Sydnergy and supply Sydnergy with the personal information of others in the documents they provide to us.

Sydnergy also collects personal information (including contact details) as part of its normal communication processes directly related to its functions or activities as outlined below, including when an individual:

•        emails a Sydnergy staff member;

•        telephones a Sydnergy staff member;

•        hands a Sydnergy staff member their business card; and

•        visits or provides information to Sydnergy via its website.

Website collection

You can generally visit the Sydnergy website without providing any of your personal information. However you may be asked to provide certain personal information to access certain parts or features of the website, such as:

•        submitting an enquiry or request through our ‘Contact Us’ webpage;

•        leaving a comment on our website through our ‘News’ webpage.

Sydnergy also uses cookies on its website to collect information about how visitors use the website (for instance, which pages they go to more often). Cookies are small pieces of information that a website sends to your computer’s web browser while you are viewing a website. All information collected in this way is anonymised, aggregated and only used to develop and track traffic patterns and the volume of use of the website for the purpose of maintaining and improving the website. If you do not want to receive a cookie from our website, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you can then refuse. To understand how to do this, please refer to your browser’s ‘help’ section.

Third party web sites

The Sydnergy website may provide links to third party websites. Sydnergy does not make any representations or warranties with respect to such third party websites. Users of the Sydnergy website should be aware the owners and operators of such third party websites might collect, use or transfer personal information under different terms and conditions than Sydnergy. Upon linking to a third party website, please inform yourself of the privacy policies of such third party websites.

Choosing not to provide us with personal information

If you choose not to provide Sydnergy with your personal information where Sydnergy has requested it, then Sydnergy may not be able to process your requests or applications, to send you information about the business, or you may not be able to access or obtain the benefit of certain parts of the Sydnergy website.

Sydnergy generally does not need to collect any sensitive information. However, in the limited circumstances where it does seek to collect such information, it will only ever do so with your consent or otherwise in accordance with the applicable law.

Use and disclosure

Sydnergy only collects personal information for purposes which are directly related to its functions or activities and only when it is necessary for or directly related to such purposes. Sydnergy will use your personal information for the purpose notified to you at the time of collection, any other purpose which relates to the primary purpose of collection or otherwise in accordance with the applicable laws. Generally, Sydnergy collects personal information related to employment services, human resource management, and other business activities. Some of the usual purposes for which Sydnergy may collect, use and disclose your personal information are set out below.

•        Communicating with you – Sydnergy will follow up on comments and other requests that you submit to through the Sydnergy website, such as online queries. This may include calling you back by telephone or communicating with you via email.

•        Recruitment and employment related purposes – If you submit a resume or job application online or through a recruiter or third party website such as LinkedIn.com, Sydnergy will use your personal information for recruitment-related purposes, which may include contacting you via email, telephone or post. Except where you request otherwise, Sydnergy may keep your personal information on file for an appropriate time in order to consider you for other employment opportunities with Sydnergy in the future. If your application for employment is successful, Sydnergy will need to use your information for other employment related purposes.

•        Direct marketing and promotion – Personal information that Sydnergy collects and uses for marketing purposes generally relates to individuals within those companies with which we have an existing business relationship (such as our clients) or which we are seeking to develop. Direct marketing and/or promotional efforts by or on behalf of Sydnergy may include providing you with specific information that you have requested, providing more general information about other Sydnergy offerings and sending invitations to conferences and other events. You may at any time ‘opt out’ from receiving marketing materials from us by following the unsubscribe instructions included in each communication you may receive, by indicating so when Sydnergy contacts you, or by contacting Sydnergy directly.

•        Supplier administration – Some Sydnergy websites enable third-party suppliers to register their interest in supplying products and services to Sydnergy. Sydnergy will use this personal information in connection with entering into or performing a transaction with the supplier and for other procurement-related purposes.

•        Customer surveys – Sydnergy may ask you to complete customer satisfaction surveys for its research purposes, although you may choose not to respond to them.

•        Third party suppliers – Like many organisations, Sydnergy uses third party suppliers to collect, use and handle personal information on its behalf in connection with its business activities and functions. This may include (for instance) independent contractors and consultants, electronic database managers, website hosts, and our professional advisers such as lawyers and tax consultants. Sydnergy requires our service providers to handle personal information in accordance with this Privacy Policy and applicable law.

•        Website maintenance and improvement – Sydnergy may use personal information to compile aggregate statistics regarding the use of its website, and to maintain and improve its website.

Disclosure to third parties and overseas recipients

Sydnergy will only use personal information for the purposes for which for which it was given, or for purposes which are directly related to one of its functions or activities. Sydnergy will not give personal information to other government agencies, organisations or anyone else unless one of the following applies:

•        you have consented

•        you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies

•        it is otherwise required or authorised by law

•        it will prevent or lessen a serious and imminent threat to somebody’s life or health

•        it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

Data quality

Sydnergy takes steps to ensure that the personal information it collects is accurate, up to date and complete. These steps include maintaining and updating personal information when it is advised by individuals that their personal information has changed, and at other times as reasonably necessary.

Holding and storing personal information

Sydnergy takes steps to protect the personal information it holds against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include limited access to secure drives on our internal network, and physical access restrictions to hard copy files and documents which contain personal information.

Sydnergy will generally hold and store your personal information in physical and/or electronic form. We may also store, process or back-up your personal information on servers located in Australia or overseas (including through third party service providers).

Sydnergy generally retains all records (which may also include your personal information) for a period of 7 years. Where personal information held by Sydnergy is no longer required for the purpose for which it was collected, Sydnergy will take reasonable steps to destroy or de-identify the information.

Requests regarding your Personal Data: access, correction, update and deletion

Subject to applicable law and certain exemptions, you may have the right to access, rectify, oppose the processing, or delete your Personal Data.

In order to exercise these rights so that updates, corrections and/or deletions can be made in accordance with applicable law, you can contact us at info@sydnergyaustralia.com

Contacting Sydnergy and handling privacy complaints

If you wish to access or correct any personal information that Sydnergy holds about you, or if you have concerns about how we have used or handled your personal information, then you can contact us at:   info@sydnergyaustralia.com

Any complaints received by Sydnergy will be taken seriously. Sydnergy will make every effort to investigate and resolve your complaint within a reasonable time. Sydnergy may ask you to provide it with further information to assist us with resolving your complaint. Sydnergy will respond to you in writing with its decision.

If you are not satisfied with how Sydnergy has resolved your complaint, then you may apply to the Federal Privacy Commissioner to have your complaint investigated. More information is available at www.oaic.gov.au

Changes to this Privacy Policy

Sydnergy will review and make changes to this Privacy Policy from time to time. This policy was last reviewed in May 2022.  For general enquires visit our "Contact Us" webpage.